Resolved -
Confirmed stable and resolved. NOC team will continue to monitor for 24 hours.
May 28, 14:43 EDT
Monitoring -
We have been informed a fix has been deployed and calls impacted are now routing downstream to us normally. Our NOC team is continuing to monitor calls from the upstream vendor.
May 28, 13:42 EDT
Update -
We are still waiting for updates from the upstream vendor. All TELAIR networks and functionality and services continue to operate normally.
May 28, 13:25 EDT
Identified -
The issue has been identified related to one of the upstream vendors having an issue. The issue is affecting incoming calls only to some Toronto based numbers. Updates to follow.
May 28, 12:42 EDT
Investigating -
We are investigating reports of some incoming calls to Toronto phone numbers are not routing.
May 28, 12:40 EDT